Oracle Implementation Contractor Oversight - March 2007
Oracle Contractor Oversight
Released March 2007
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The Audit Committee directed us to expand work we were already conducting on the Oracle system implementation to review the city’s oversight of contractors working on the implementation. The committee was concerned about schedule delays and increasing costs.
The city was slow to make decisions and communicate requirements for the new system, which hampered its ability to oversee the work of contractors. Lack of clear roles and requirements made it difficult for the contractors to fulfill their obligations and for city staff to assess the contractors’ work:
- The steering committee didn’t establish a framework for making and communicating decisions;
- Steering committee members had different understandings of the committee’s responsibilities;
- Project team leaders had different understandings of their responsibilities and authority for making decisions;
- The program director had no clear scope of work or performance expectations.
- City requirements weren’t detailed enough to configure the software – requiring at least an additional 6 months and $9 million to complete the implementation.