Office of Fleet Services - December 2008
Office of Fleet Services
Released December 2008
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We undertook this audit at the request of the Commissioner of Public Works to supplement his efforts to evaluate the city’s fleet maintenance costs and competitiveness.
Fleet Services has adopted an industry benchmark of completing service for 70% of vehicles in one day, and 90% in three days. In fiscal year 2008, Fleet Service completed 18% of repairs within one day and 35% within three days.
Fleet Services is unable to assess its competitiveness due to lack of detailed job codes and data entry errors in its billing system. About 15% more mechanic hours were entered into Fleet Services’ billing system than the mechanics were paid for by the city in fiscal year 2008. Some work orders also show hundreds of billed mechanic hours that are excessive for the value of the equipment being repaired.