Hiring Process—august 2020
Released August 2020
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The Department of Human Resources recently implemented a new hiring process to address departments’ concerns with the slow pace of hiring. This audit reviews city hiring processes both before and after the pilot program for clarity, compliance, and efficiency.
- The Department of Human Resources streamlined its hiring process, which appears to have reduced the time to fill vacant positions by 35%—falling slightly short of the city’s target and the industry benchmark.
- Human Resources streamlined the hiring process by updating policies and procedures, which hadn’t been updated since 2008; providing more direction to hiring departments; and reducing the number of manual signatures and the number of approvers required for some forms.
- Human Resources prepared six reference documents for the new process that contained conflicting guidance on the order of steps
- Human Resources has controls in place to mitigate the risk of discriminatory hiring practices but could make more use of the system input controls and efficiency measures in the hiring system.
- About 30% of our random sample of 75 active and inactive personnel files were missing.
- Five of the ten vacancy postings we reviewed did not contain all the information required by City Code.