facilities management staffing and scheduling - february 2022
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Facilities Management Staffing and Scheduling
Released February 2022 Download the Full Report here Download the Highlights Page here In a previous risk assessment by our office, we identified potential staffing issues in the Facilities Management division. We undertook this audit to assess whether the staffing and scheduling models and controls support workload needs. |
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We found:
Our recommendations focus on increased efficiency, reduced compression, and management of overtime.
- Facilities Management lacks a clear management strategy for resource allocation.
- The division’s work order management system, Maximo, did not contain a record of all work.
- 99.7% of work orders recorded between Jan. 1, 2019, and Jun. 30, 2019, were missing a complete status.
- 17% of technical staff did not have the required licenses or certifications.
- Between November 2020 and August 2021, there were 125 instances where 55 employees earned over the proposed maximum threshold for overtime, which poses safety and effectiveness concerns.
- The division’s salary structure presented hiring barriers.
Our recommendations focus on increased efficiency, reduced compression, and management of overtime.