Business Plan for New Bureau of Water - February 2003
Business Plan for new Bureau of Water
Released: February 2003
Download the Full Report here
We reviewed the proposed business plan at the request of City Council President Cathy Woolard and Councilmember Clair Muller. The business plan described the proposed operation and management of the City’s water system under a new Bureau of Water in the Department of Watershed Management, to be established upon the dissolution of the City’s agreement with United Water, the contract operator of the system since 1999.
Released: February 2003
Download the Full Report here
We reviewed the proposed business plan at the request of City Council President Cathy Woolard and Councilmember Clair Muller. The business plan described the proposed operation and management of the City’s water system under a new Bureau of Water in the Department of Watershed Management, to be established upon the dissolution of the City’s agreement with United Water, the contract operator of the system since 1999.
After completing our review, we recommended:
- The new Bureau of Water should experiment with both weekend and evening hours for customer service calls and walk-in services.
- The City and the Board of the General Employees Pension Fund should explore gradual payment of City pension contributions to match employee contributions for service credits for their years of United Water employment.
- The new Bureau of Water and the Department of Watershed Management should make periodic reports on expenses compared to the business plan estimates and financial goals.
- The new Bureau of Water should consider City provision of outsourced services where it is cost effective to do so and opportunities to explore managed competition exist.
- The new Bureau of Water should ensure that proposed performance measures and future performance measures clearly state what will be measured and how it will be measured, and that all performance measures include a goal for achieving the performance target.