Work Order management - January 2016
Work Order Management
Released January 2016 Download the Full Report here Download the Highlights Page here We assessed potential barriers to the ability of the ATL311 system and departments to effectively address citizen-reported problems. The audit focuses on various stages of the service request and work order processes, including issue identification at intake and departmental feedback, integration of systems, controls to ensure accuracy in tracking and reporting, and departmental adoption of proposed process improvements. |