Solid waste services - april 2023

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Solid Waste Services
Released: April 2023

Download the Full Report here
Download the Highlights Page here

​We undertook this audit because the City Council's City Utilities Committee requested an audit of solid waste fees and services.

Our recommendations to the Commissioner of Public Works are to maintain service delivery standards, to improve data management, and evenly distribute workload.

We found:

• Solid Waste Services would benefit from investing additional resources into its operations.
  
• We also found that 60% of vehicles and 95% of equipment are beyond their life cycle, causing work delays because of mechanical failures. 
  
• Solid Waste Services does not have a centralized data system.​